FAQ

Frequently Asked Questions

Why was I banned?
If you received an email stating you are banned or all your orders are being canceled, it is because of any number of reasons, such as: Creating ...
Mon, 28 Nov, 2016 at 3:12 PM
I have multiple people I wanted to buy a copy for that is over the limit, how do I get more copies?
The short answer is, YOU can’t. They will need to have someone else buy a copy or they will need to buy one themselves. We won’t cancel orders coming from...
Mon, 28 Nov, 2016 at 3:12 PM
How do I request a game I'd like to see released physically?
The best way for that is to tag us and the developer you want us to work with on Twitter. It may just spark a conversation! 
Mon, 28 Nov, 2016 at 3:11 PM
Skullgirls Orders
If you pre-ordered Skullgirls your order will ship as soon as we have it in hand! We will begin the shipping process for Skullgirls Vita as soon as the...
Wed, 10 Jan, 2018 at 4:52 PM
Reprints
Limited Run Games will never do re-prints. Our contracts are void once we sell out of a run and the developer is free to do their own reprint whenever the...
Mon, 28 Nov, 2016 at 4:26 PM
Sweden customers please read
For some odd reason, we have noticed a lot of Sweden customers saying their orders are taking lengthy periods to be delivered and when they do arrive in Swe...
Thu, 23 Feb, 2017 at 11:16 AM
Italy customers please read
It's been noticed customers in Italy will experience extremely long delays in delivery. When tracking your order you will notice your order arriving in ...
Thu, 23 Feb, 2017 at 11:16 AM
My game came with a loose disc, can I get a replacement?
We don't ship out any games with loose discs, so if they are arriving with a loose disc it's due to how they are handled once we ship them out. ...
Mon, 28 Nov, 2016 at 3:13 PM
I'm a retailer interested in partnering with LRG!
Thanks for showing interest in becoming one of Limited Run Games physical distributors!  We need a little information from you before we move forward - we&...
Wed, 31 Jan, 2018 at 11:21 AM