FAQ

Frequently Asked Questions

Please Read before opening a ticket!
Greetings from Limited Run Games! If the information below does not resolve your issue, please continue on and open a support ticket. _________________...
Fri, 30 Nov, 2018 at 4:59 PM
Holding Orders
https://limitedrungames.com/pages/holding-orders PLEASE BE AWARE OF THE FOLLOWING BEFORE PLACING YOUR ORDERS ON HOLD: 1. We are unable to combine orde...
Thu, 8 Nov, 2018 at 11:36 AM
Can I combine my orders?
You can combine orders that are made on the same day from the same account. Each order combined with your original will be subject to a $3.00 consolidat...
Wed, 5 Sep, 2018 at 4:49 PM
What is your Return and Exchange policy?
All sales are considered final. You may ask for a return or exchange within 30 days of delivery.   Returns are subject to a 15% re-stocking fee. Any ite...
Thu, 8 Nov, 2018 at 11:37 AM
Can I cancel my order?
All sales are considered final but will be looked at on a case by case basis. If you'd like to request a cancellation please create a ticket but note...
Tue, 17 Jan, 2017 at 11:03 AM
Why couldn't I check out? Your store has issues!
When 20,000 people attempt to buy 5,000 copies of an item - there are very, very few ways to handle this and none of them are completely elegant. Our site h...
Wed, 29 Mar, 2017 at 1:09 PM
My game was damaged during shipping, what do I do?
We will look at each order on a case by case basis. We sell shipping boxes for added protection, you can find this here: https://limitedrungames.com/collec...
Thu, 8 Nov, 2018 at 11:37 AM
My tracking number doesn't work on the USPS website!
If you have a non-USPS (typically Asendia starting with A00000) tracking number it can be used here: http://apps.asendiausa.com/tracking/ After your p...
Wed, 29 Aug, 2018 at 4:12 PM
Where is my order?
Please allow 1-2 weeks for your game to ship. You should receive a shipping confirmation within those 2 weeks.  If shipping is scheduled outside of the...
Wed, 3 Oct, 2018 at 12:28 PM
Why was my order canceled?
Your order may have been canceled for any one of these reasons: Your payment didn’t go through or you were considered a “high risk”. You made mul...
Mon, 28 Nov, 2016 at 3:11 PM