FAQ

Frequently Asked Questions

Combining Orders
We have a new system for combines. This will go into effect January 1st, 2019. You can combine unfulfilled orders on the same account so long as the ...
Fri, 28 Dec, 2018 at 11:34 AM
What is your Return and Exchange policy?
All sales are considered final. You may ask for a return or exchange within 30 days of delivery. Returns are subject to a 15% re-stocking fee and can only...
Fri, 28 Dec, 2018 at 11:39 AM
Why couldn't I check out? Your store has issues!
When 20,000 people attempt to buy 5,000 copies of an item - there are very, very few ways to handle this and none of them are completely elegant. Our site h...
Wed, 29 Mar, 2017 at 1:09 PM
Why was my order canceled?
Your order may have been canceled for any one of these reasons: Your payment didn’t go through or you were considered a “high risk”. You made mul...
Mon, 28 Nov, 2016 at 3:11 PM
Why was I banned?
If you received an email stating you are banned or all your orders are being canceled, it is because of any number of reasons, such as: Creating ...
Mon, 28 Nov, 2016 at 3:12 PM
I have multiple people I wanted to buy a copy for that is over the limit, how do I get more copies?
The short answer is, YOU can’t. They will need to have someone else buy a copy or they will need to buy one themselves. We won’t cancel orders coming from...
Mon, 28 Nov, 2016 at 3:12 PM
How do I request a game I'd like to see released physically?
The best way for that is to tag us and the developer you want us to work with on Twitter. It may just spark a conversation! 
Mon, 28 Nov, 2016 at 3:11 PM
Reprints
Limited Run Games will never do re-prints. Our contracts are void once we sell out of a run and the developer is free to do their own reprint whenever the...
Mon, 28 Nov, 2016 at 4:26 PM
I'm a retailer interested in partnering with LRG!
Thanks for showing interest in becoming one of Limited Run Games physical distributors!  We need a little information from you before we move forward - we&...
Wed, 31 Jan, 2018 at 11:21 AM
What currency is your site in?
Our website shows USD prices.
Sun, 30 Dec, 2018 at 10:21 AM