We will look at each order on a case by case basis. We sell shipping boxes for added protection, you can find this here: https://limitedrungames.com/collections/add-ons/products/shipping-box?variant=28263466883
Please attach pictures of the damaged item to your support ticket. If your case is approved you will need to send it back to us and we will ship another copy back once we receive the original. Please be aware that these requests need to be submitted within 30 days of delivery.